Frequently Asked Questions
Q=What payment methods do you accept?
We currently accept payment through Visa, MasterCard, American Express, Di
Q=Why did I not receive an email confirmation after placing my order?
We have recently noticed that some email providers, such as Gmail.com, have a greater tendency to block emails from legitimate senders. If you did place an order, but did not receive a confirmation, please feel free to email us at
customer_service@moviepostersetc.com
or call us at 216-200-1743. You may also want to try adding our email address to your list of safe senders in your email provider’s account.
Q=Am I safe when entering my credit card information on your site?
Movie Posters Etc. is certified as PCI Compliant by Aperia. We
have taken the extra step to ensure that all of our customer data is protected. Any
sites that accept major credit cards are encouraged to be tested for PCI Compliance,
which is the credit card industry standard for online security against credit card fraud.
Movie Posters Etc. is proud to be PCI Compliant.
Also, you might noitce that our address begins with https://, meaning that we are secure.
Q=Where are you located?
We are currently located in Cleveland, OH, but we are an online-only store, and do not have a physical location.
Q=Do I have to pay sales tax on my purchase?
Only if your order is being shipped to a destination in Ohio. Sales tax will be charged on
the product price, and the shipping tax will be incorporated automatically into
your shipping cost.
Q=After I place an order, when will the items that I ordered be shipped?
All orders will usually ship within 1-2 business days from the day the order was placed.
We encourage you to contact us at any time regarding your order if you have not
received an email providing tracking information within 4 business days.
(HOLIDAY SEASON SHIPPING) We try to ship within 1-2 business days following your
order during the holiday season, meaning that you should make sure to place your order
5-6 days business days prior to December 25th, so that you will receive your order by
December 24th.
Q=When checking out, why aren’t my shipping options coming up?
One solution that we have found to work when shipping options do not come up is to
enter your zip code, then click outside the zip code box. In most cases this will cause
the system to generate the shipping options for you. If this does not work, it could be
an issue with the USPS website to which our checkout connects directly. If the
problem persists, you may also wish to try to submit your order using a different
browser.
Q=Why was my credit card charged an extra dollar in a separate transaction?
The charge is actually an authorization charge between the credit card processing
company and your credit card’s bank. This charge only occurs in rare instances.
The charge is merely made to verify that your card is valid. The charge will only
show as a pending charge and will be removed after several business days.
Q=Which shipping method do you generally use and what are the shipping costs.
We currently ship only through USPS and UPS.
Shipping costs are calculated directly by each carrier based upon the package’s weight and destination.
Q=Do you ship your posters rolled in tubes?
Yes. We will always ship our posters rolled and in a durable shipping tube with the following exceptione: Posters that are folded one-sheets, lobby cards, 11" X 17" retail posters, or album promo poster flats will be shipped flat due to their being of a thicker stock and being more difficult or impossible to roll safely.
Q=Do you ship outside of the United States?
We apologize. We currently are only shipping to the U.S.
Q=If I have posters to sell, would you be interested in buying them?
We are often interested in buying large quantities of posters (at least 10 or more) for
any older films, music posters, or new or upcoming films. Please send us an email us here.
Q=What happens if I placed and order trying to use PayPal, but the payment did not seem to go through?
We unfortunately see this "PayPal glitch" happen every so often. Whenever payment is successfully completed, you should receive an email confirmation from us for your order, and an email confirmation from PayPal regarding your payment. If you did not receive those, it is possible payment did not go through.
In many cases when this "PayPal glitch" happens, our site may have still captured your order, and we will follow up with you via email and send a manually created PayPal invoice through which you can complete your payment.
